Party Refund Policy

Refund Options

  • Credit card refunds will be credited to the original card. 
  • Cash/check transactions will be issued by check and processed by the City of Vandalia’s Finance Department, and could take up to five weeks to receive the refund.
  • Refund requests may also be refunded in the form of a Vandalia Parks and Recreation Department (VPRD) gift card. VPRD gift cards can be utilized for programming fees, memberships or daily admissions at the Vandalia Recreation Center and Cassel Hills Pool.
  • Refund requests in the form of credit card or check must be at least $15.00 prior to the assessment of any cancellation/administrative fees.
  • Please note: Refunds will not be issued in the form of household credits.

 

Vandalia Recreation Center Birthday Party & Facility Rentals (during VRC Operational Hours)

  • Cancellations must be requested in writing ten days prior to the date of the rental to receive a full refund, minus a $5.00 administrative fee. If the refund request is made nine to two days prior to the rental date, 20% of the rental fee will be forfeited.  If the refund request is made less than two days prior to the rental date, no refund will be issued.
  • Transfers to another date may be permitted according to availability and could be subject to a $5.00 administrative fee.
  • Cancellation and/or administrative fees may be waived if written documentation of illness, injury, family emergency, relocation or other reason is submitted and approved by the Recreation Coordinator.
  • No cancellation fee will be assessed if VPRD cancels rental due to weather or other extenuating circumstance.
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