Credit card refunds will be credited to the original card.
Upon cancellation of a reservation at least two weeks from the scheduled party, the City will refund the rental fees collected, less a $15 administrative fee. Upon cancellation of a reservation less than two weeks before the party date, the City keeps rental fees up to half of paid party fees. Should the renter wish to reschedule, the new party date must be reserved at least 21 days prior or after the original event date. If the facility is not available for the rescheduled date or the request to reschedule 21 after the initial party date, renter is subject to the cancellation policy above.
Cancellation and/or administrative fees may be waived if written documentation of illness, injury, family emergency, relocation, or other reason is submitted and approved by the Recreation Rental Coordinator.
No cancellation fee will be assessed if VPRD cancels rental due to weather or other extenuating circumstance.
Please note that refunds will not be issued in the form of household credits.