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Utility bills are mailed at the end of every month and are due by the 15th of the following month. Failure to receive a bill does not relieve responsibility for payment.
The bill is still due to our office on or before the 15th. However, when the night depository is cleared the next business day at 8 am, the payment is considered on time.
Yes, however, we do not receive these payments electronically. The bank’s processing center mails us a physical check, so this payment method may take up to seven business days to reach us. We are not responsible for payments that are not received by the due date. We also offer an autopay option (PDF) that electronically debits your checking or savings account.
A penalty of 15% of the current balance is assessed for all customers.
If full payment is not received by the delinquent due date, a $25 fee is assessed. If the service is terminated there shall be a $25 fee to restore service. Payment must be made at the Municipal Building by 1pm to have service restored the same day, otherwise service will be restored the next business by appointment only. Someone MUST be home for service to be restored.
Residents whose homes have a secondary meter are only billed for their actual usage on that meter. If there is zero consumption, a zero bill will be generated. Any usage over the next unit of water (one thousand gallons) will generate a bill. If the resident elects to have the Utilities Division turn the secondary on/off during the non-water months, a service charge of ten dollars will be assessed per trip.
A pool credit is a reduction in sewer and waste water treatment charges when a customer fills a swimming pool. This credit is available once annually to each resident filling a swimming pool of at least one thousand gallons. The credit is issued, provided the Water Division has been notified of the pool filling prior to billing. The sewer and wastewater treatment charges are reduced by the excess of the average of the prior 12 months of consumption. The application for the pool credit is available on the website or call 937-415-2231.